TAKAFUL INDUSTRY’S CUSTOMER SERVICE CHARTER
1. PILLAR 1: TAKAFUL MADE ACCESSIBLE
Description
Offer an active engagement model wherein a customer is aware of:
• Multi-channel options & accessibility for purchase and enquiry.
• Where and how to provide feedback, suggestions and to complain.
Expected Outcome
Better engagement and improved services
Service Level Target
• Multi-channels and appropriate channels are being used for purchase and enquiry.
• Online channels are being used for purchase and enquiry.
• Feedback, suggestions and complaints are received via channels provided.
Kindly refer the full version MTA Guidelines at here. Takaful-Industry-s-Customer-Service-Charter-(1).pdf