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TAKAFUL INDUSTRY’S CUSTOMER SERVICE CHARTER
 
1. PILLAR 1: TAKAFUL MADE ACCESSIBLE
 
Description
Offer an active engagement model wherein a customer is aware of:
• Multi-channel options & accessibility for purchase and enquiry.
• Where and how to provide feedback, suggestions and to complain.
 
Expected Outcome
Better engagement and improved services
 
Service Level Target
• Multi-channels and appropriate channels are being used for purchase and enquiry.
• Online channels are being used for purchase and enquiry.
• Feedback, suggestions and complaints are received via channels provided.
Kindly refer to the MTA Guidelines here:Takaful-Industry-s-Customer-Service-Charter-(1).pdf

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