Takaful Industry's Customer Service Charter

1. PILLAR 1: TAKAFUL MADE ACCESSIBLE

Description

Offer an active engagement model wherein a customer is aware of:

  • Multi-channel options & accessibility for purchase and enquiry.
  • Where and how to provide feedback, suggestions and to complain.

Expected Outcome
Better engagement and improved services

Service Level Target

  • Multi-channels and appropriate channels are being used for purchase and enquiry.
  • Online channels are being used for purchase and enquiry.
  • Feedback, suggestions and complaints are received via channels provided.

Kindly refer the full version MTA Guidelines at here : Takaful Industrys Customer Service Charter