1. PILLAR 1: TAKAFUL MADE ACCESSIBLE
Description
Offer an active engagement model wherein a customer is aware of:
- Multi-channel options & accessibility for purchase and enquiry.
- Where and how to provide feedback, suggestions and to complain.
Expected Outcome
Better engagement and improved services
Service Level Target
- Multi-channels and appropriate channels are being used for purchase and enquiry.
- Online channels are being used for purchase and enquiry.
- Feedback, suggestions and complaints are received via channels provided.
Kindly refer the full version MTA Guidelines at here : Takaful Industrys Customer Service Charter 
