Overview

To execute all actuarial assignments related to product development and pricing, financial and regulatory reporting, experience study and data review.

To communicate with client companies’ actuaries on their needs and requirements as well as retakaful data issues. To structure retakaful solutions targeting at issues faced by client companies.

Compliance: To ensure proper guidance and advice are given through compliance review and other means for all agencies and all departments and its sales force in conduct their business ethically and in accordance with applicable local laws, regulations, guidelines and regional compliance standards.

Risk: To assist in providing support to the management team with the required risk knowledge/updates necessary for better and well-informed strategic/business decision making including the management of operational risks on an ongoing basis and risk committee reporting.

Legal: Provide sound legal solutions on legal matters and then review and draft agreements and other documentation.

Responsible for determining the validity and authorising settlement of takaful claims.

Make claim recommendations as per guidelines.

Liaise with providers for clarification or documentation required.

Answer inquires relating to claims processing.

Responsible for assessing individual life takaful applications based on guidelines set for the issuance of takaful certificate

Evaluate an individual's medical history or physical condition, occupational hazards, financial background and other information to determine whether to accept, modify or decline a risk

Explain and defend any underwriting actions

Responsible for handling customer inquiries via telephone, email or online platform

Provide timely response to customers in areas of product information, outpatient/inpatient services, claims, contribution payment and certificate termination

Process customer instructions or request

Troubleshoot and resolve customer complaint

Develop marketing, merchandising and creative strategies and affiliated programmes via the internet or other channels

Manage the implementation of digital marketing programmes and analyse their effectiveness

Track usage trends including number and quality of visitors and advertising campaign impact

To support the development and delivery of life and retirement products as per the Product Development Process including all stages within the process ranging

To support the conduct of regular structured product focus group to meet up with distributors

To support on projects relating to changes due to new regulatory, requirements and new systems, which includes coordination with other project stakeholders

Drive the Shariah Internal audits, preparation and presentation of Shariah Committee reports and attend all Shariah related meetings and discussions.

Develop and train internal audit staff.

Manage and lead the end to end process of large or complex business audit.

To oversee and take charge of commercial business and to derive production based on budget.

Provide administrative and technical support to branches and other related departments to ensure smooth and efficient operation workflow processes.

Ensure all enquiries by bank partners being handle accordingly & coordinate with banca supports.

To craft sales strategy and lead the execution of strategy

Manage governance of partnerships include tracking business momentum, co-develop tactical activity to drive production

Lead engagement in the marketplace to identify potential new partnerships, Motor Takaful and Home or Fire Takaful and new business areas

To provide analysis and analytics techniques of campaigns, project, product etc. including tracking of campaign results

Implement a short and long-term activities to improve and standardized customer database management initiatives etc.

Responsible to achieve production, recruitment and overall manpower target set by the management.

To develop, sustain and expand the efficient of Distribution Channels at respective region.

Initiate and organize sales events, workshops, seminars, trainings and roadshows to improve agencies activities and productivities.