Accident Assist Call Centre (AACC)


If you are involved in an accident we are here to help!

Accident Assist, a public service provided by the Malaysian insurance and takaful industry to members of the public who are seeking immediate roadside assistance in event of a road accident. Accident Assist will also respond to basic or common enquiries relating to motor policies/ certificates. It is a dedicated tele-service line manned by customer service officers operating 24 hours daily.

Accident Assist aims to improve the overall process following a road accident by providing road accident victims with timely roadside assistance and objective guidance on making a motor insurance/ takaful claim.

Accident Assist is a HELPLINE for roadside emergencies that is available 24 hours/7 days a week covering the following service. NATIONWIDE:

  • Emergency Roadside Assistance – Connection to ambulance, Police, Fire brigade or general repairs
  • Assistance on Towing (Self-paid)
  • Assistance to check coverage & to connect with own Insurance Company
  • General motor insurance claim enquiry
  • Accident procedural enquiry
  • Notification of Complaints
  • Notification of fraudulent practices

Accident Assist is managed by general insurers and takaful operators. It is operated by Telekom Malaysia.